By Me S on 24 December 2025 | Purchase not verified

I had a genuinely great experience at this dealership. The staff were welcoming, knowledgeable, and never pushy. They took the time to answer all my questions clearly and helped me find the right car without any pressure. The whole process — from viewing the car to final paperwork — was smooth, transparent, and stress‑free.The car was exactly as described, clean, well‑maintained, and ready for a test drive. I really appreciated the honesty and professionalism throughout. I’d happily recommend this dealership to anyone looking for a reliable car and excellent customer service.

Reply from CJS Vehicle Sales Limited on 05/02/26

Thank you very much! We are glad you had such a great experience at our garage. Our aim is to always try and make everything go as smoothly as possible and make sure our customer has a hassle free and professional service! Much appreciated!

By Michelle F on 10 November 2025 | Purchase not verified

The experience I had with this company wasn’t good at all!Liked the look of the Citroen and having had a rta the week before I had been searching for a new car for hours online. Went to view, looked like a decent car, 2015 plate, spacious and in my price range. I took it a drive around the block. It seemed ok to me. I asked questions about service etc. got no response. I said I’d like to bring my friend to look at it. I got a phone call from Alan, only ever met Suzanne. Alan was saying to me the car was fine and people wanting to bring other people to look over the car is asking for problems? My friend is a mechanic and I wanted his advice. Anyway, my friend couldn’t get away from work before they were closing at 4, my partner came over and noticed a wheel nut missing and the wheel lock was missing. This would be a mot failure. So I asked a few more questions. They sorted the wheel nuts. Great I’m thinking! I had set finance in place so I asked what the warranty covered and if they took cars back if anything went wrong (in the first week or so). I was told no, they don’t take cars back and they don’t do a 14 day cooling off period. (But it’s law to have a cooling off period when taking out finance.) So I was made to think the car at this point was mine by Suzanne.I took it a drive, a longer drive onto the 60mph road and the car was shuddering, losing power, engine and service light came on, repair sign on the screen. I was shaking! Losing power on a 60 road after being in an accident the week before frightened me! I already said to them that I just wanted to make sure the car was safe for me and my kids! I textd Suzanne to tell her what happened and I had to get my partner to drive back.. I couldn’t stop shaking! The car wouldn’t start, just kept shuddering, my partner finally got it started and on the way back it was still shuddering and kept popping out of 5th gear! Suzanne phone me and I told her what happened and she said “what did yous do to it” I just thought where is this good customer service that I’ve saw the reviews online saying? She didn’t even ask if we were ok! Safe to say I called the finance company and cancelled the finance! So lucky to have not taken this car as it could have been a different outcome if I was alone with my kids driving that car! Thursday 23/10/25 I have the texts/photos/video evidence of what happened! Horrible experience with no care at all from the dealer!

Reply from CJS Vehicle Sales Limited on 17/11/25

We are extremely disappointed to see this review and the over exaggerated version of what actually happened. You came to our garage on 3 separate occasions for this vehicle. The first time you came and checked over the car and took for a test run. You then proceeded to sort finance out to purchase. All of the information about the vehicle was in the advert regarding service history etc. you where Also told that and if you read the advert it clearly states full service history and it even had a timing belt and water pump changed and oil service this year under 1000 miles ago with full receipt present so why your saying anything about service history Is baffling. The second time you came to the garage for viewing the locking wheel nut wasn’t there. We take responsibility for this and apologise but the car had a mot in August with no advisories and when we had the car in stock it did go in for a puncture repair at the local tyre garage which we have an invoice for so it’s possible it could have went missing at this point because the wheel would have been off for repair. We said to you to come back and we would have the nuts replaced and get the mechanic to give it a check over again before you come back to pick up. At no point have we ever said to anyone not to bring someone to look over a car etc we have lots of customers every week and have never said no to this. You had a free warranty set up by us for 6 months which covers all major mechanicals etc. if the vehicle had a major defect in the first 28 days you would have been able to return. So again no idea what you are saying. When you came to the garage for the 3rd time you asked for another test run which you were away for about 45 mins. Your dramatised version of what happened is ridiculous. The car went into limp home mode a safety feature in most modern day cars which limits the speed and rpm of the vehicle to prevent the driver from causing damage. It basically allows the car to be driven slower and taken “home “ limp home mode or to a local garage etc for repair. You contacted Suzanne via txt msg which was strange as most people would pull over and call straight away. Suzanne received your txt and tried to call you multiple times with no answer from yourself so she also txt back to ask where you are ? What’s happening. Then we got you on the phone and you said eml light and service light came on which they both come on together when this happens it doesn’t mean it needs a service it means it needs checked over and car was driving rough and your boyfriend was bringing the car back round to the garage. What happened was the ignition coil failed and was replaced along with new spark plugs a simple fix and the car is running perfect again. The reason it felt rough is because it has a 3 cylinder engine and was only using 2 cylinders at this point and driving it in 5th gear is obviously going to feel worse. This was something no one could have predicted would happen and is the last thing we would want to happen. We are sorry this happened but we do our best to try and prepare cars for sale etc on older vehicles unexpected things can happen from time to time but if something goes wrong we try our best to rectify it. We did try to reach out to you. We feel the 1 star is not needed you walked away from the deal which is totally understandable and no money was lost we had the car repaired the next day and sold to another customer in the week.

By Anonymous on 27 July 2025 | Purchase not verified

Bought car . Happy with service would recommend

Reply from CJS Vehicle Sales Limited on 06/11/25

Thank you very much for your positive review 😀

By Russel S on 18 July 2025 | Purchase not verified

Great communication from start to finish. Special thanks to Alan who dealt with myself. Thanks again

Reply from CJS Vehicle Sales Limited on 06/11/25

Always happy to help! Thank you 😀

By Adam J on 17 July 2025 | Purchase not verified

Myself and my mum wanted to buy a new car and popped in for a look! Alan was genuinely the most helpful sales person I have ever encountered. Even on his day off he was happy to help us. Over the moon with the car

Reply from CJS Vehicle Sales Limited on 06/11/25

Thank you so much! Glad to be of assistance! We Always aim to make the customers experience as smooth as possible 😀

By Akar A on 17 July 2025 | Purchase not verified

Bought Car from them n they were amazing n friendly with me n the car prices are great , highly recommended well done guys 👏🏼

Reply from CJS Vehicle Sales Limited on 06/11/25

Thank you for your kind review 😄We always try our best 🙏🏼

By Hakar N on 11 July 2025 | Purchase not verified

Fantastic service from Alan, will definitely be back to buy another car

Reply from CJS Vehicle Sales Limited on 14/07/25

Thanks you very much!

By Jewar A on 11 July 2025 | Purchase not verified

Bought my first car from Alan and the customer service was amazing from start to finish. He was very patient with all my questions made me feel confident about the car. Would definitely recommend

Reply from CJS Vehicle Sales Limited on 14/07/25

Glad to be of assistance thanks you!

By Chris M on 04 July 2025 | Purchase not verified

Absolutely first class service. Car as described and in great conditions. Excellent customer service throughout. 10/10 would highly recommend.

Reply from CJS Vehicle Sales Limited on 14/07/25

Thanks you for your positive review!

By Stuart B on 28 June 2025 | Purchase not verified

Great service from start to finish from this company today, friendly and very informative. Car was as advertised, valeted to high standard inside and out, very happy customers, thank you!

Reply from CJS Vehicle Sales Limited on 14/07/25

Happy to help always. Thank you!